Zistrine Pharmaceutical Cosmetic Products Cancellation and Return Policy:

  1. Cancellation Policy:

    • Orders can be canceled within 24 hours of placing the order.
    • To cancel an order, customers must contact our customer service team via phone or email with their order details.
  2. Return Policy:

    • Unopened and unused products are eligible for returns within 30 days of purchase.
    • Returns require proof of purchase, such as a receipt or order number.
    • Used or partially used products are not eligible for returns due to health and safety regulations, except in cases of product defects or allergic reactions.
    • Returns of opened products are subject to inspection and approval by Zistrine Pharmaceutical.
  3. Refund Policy:

    • Refunds are issued to the original form of payment upon receipt and inspection of the returned item.
    • Shipping costs are non-refundable unless the return is due to a Zistrine Pharmaceutical error.
    • Refunds may take up to 7 business days to process and appear in the customer's account.
  4. Exchanges:

    • Exchanges are offered for damaged or defective products or if the wrong item was received.
    • Exchanges are subject to product availability.
  5. Exceptions:

    • Personalized items or products that have been significantly used or damaged by the customer are not eligible for returns or refunds.
    • Gift purchases may have different return policies, requiring the original purchaser to initiate the return.
  6. International Orders:

    • International orders may be subject to additional customs duties, taxes, or shipping fees.
    • Return and refund policies for international orders may vary.

Customers are encouraged to carefully review Zistrine Pharmaceutical's cancellation and return policy before making a purchase to understand their rights and responsibilities. For further inquiries or assistance, please contact our customer service team.

For more information, visit our website at zistrine.com.