Shipping policy
How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possibility. In case they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We package our products in a secure package, which is then inserted into our customized tamper-proof bags. Each individual product is packaged in bubble wrap, while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging.
What is the range of locations to which Zistrine ships their products?
Zistrine ships throughout India!
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email on your registered email address with the details of the tracking link and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Following are some of our trusted courier partners:
- Amazon
- Flipkart
What is the estimated delivery time?
We usually dispatch most orders within 2–4 business days (excluding Saturday-Sundays and public holidays). The estimated delivery timeline is 0–7 days.
Though we keep 95% of our catalog in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products. While we are trying our best to avoid this situation, these products might delay your order.
If you are ordering our products during a sale event, dispatches may be a bit delayed due to increased volumes. We aim to dispatch all orders within 5 days of the order date.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have been shipped from our different warehouse locations or it is to ensure that all that you ordered reaches you safely. Rest assured, you will only have to pay the shipping/COD charge (if applicable) on the first package you receive.
Are there any shipping charges applicable on my order?
We have standard shipping charges for all addresses.
- Shipping charges – A flat ₹80 charge is applied to all orders in all categories.
Is Cash on Delivery Available?
Yes, Cash on Delivery is available with an additional charge of ₹50.
Does Zistrine ship outside India?
At present, Zistrine ships only in India. However, we are working on starting international delivery to many other countries, so stay tuned!
What if I receive a damaged shipment?
In-transit damages are not guaranteed. We take utmost care of the packages while packing and shipping. However, once it leaves our warehouse, we are not responsible for shipping deliveries that may be affected by courier issues or natural occurrences.
We do not charge any extra fees or back-end charges once the courier has departed from our warehouse.
